Our Terms and Conditions

TERMS AND CONDITIONS

Terms and conditions

By placing/accepting an order via full or a deposit payment you are agreeing to comply with and be bound by the following terms and conditions.

The term ‘Drapesey’ or ‘us’ or ‘we’ refers to the owners.  The term ‘you’ refers to the user or viewer of our website or the customer who placed the order.

1. Our Products:
2. a) Descriptions and photography

Whilst every attempt will be made by

Drapesey  to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.

1. b) Measurements

Drapesey provides a measurement service to ensure the accuracy of your order. Should you choose to provide your own measurements It is your responsibility to take the correct measurements of your window, curtain pole or track, unless

Drapesey take their own measurements. If you are unsure about any products or how to measure please call our customer services team for help before ordering. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.

1. c) Made to measure products

Made to measure products are custom made to your precise requirements, including curtains, blinds, cushions, tiebacks, poles and tracks to name a select few. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you have ordered and also the size you require.

Drapesey  cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.

1. d) Fabric

Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.

2. Order processing and our contract:

1. a) Order cancellation or amendments

When ordering your goods you are agreeing to a legal binding contract. According to The Consumer Contracts Regulations 2013, made to measure goods, e.g. curtains are excluded from this legislation and the 7 day cancellation rights do not apply. 

 Once an order had been confirmed by payment of a deposit , we cannot accept any ammendments to the order in any way including the fabric and measurements. 

All orders have a 12 month expiration time and after this period we will not store any order details on our system. 

Refunds for deposits cannot be made for any made to measure product  .

1. b) Accepting an invoice/estimate

 Drapesey will send via email or post if requested an invoice/estimate which details your order. By paying the listed deposit for that order you are accepting these terms and conditions as well as the specification of the order listed on the invoice/estimate.

3. Prices

The price you will pay is the price shown on the invoice/estimate. On receipt of your invoice/estimate email check to ensure you are completely happy with the price of the goods ordered.

4. Ownership

Upon completion of your order payment is required in full prior to delivery or installation. Goods remain the property of

Drapesey including customer supplied fabric until payment is received in full.

5. Fitting Services

If you have chosen for your order to be fitted a mutually convenient date and time will be arranged. This date and/or time is subject to change without notice, we are unable to offer compensation for changes to the fitting date and time. If you are not happy with the installation or any issues that airse as a result of our fitting services/team you must make

Drapesey  aware at the time of fitting, claims after the fitting cannot be accepted.

6. Payment

When ordering products from the Drapesey we can only process your order when the deposit has been paid for in full by cheque or bank transfer, detailed on your invoice. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.